| 1.I can not find MySuperSpy.exe, where is it? |
| During installation, there no file is placed on the desktop or the Start Menu. You should find the .exe file in the directory which you set when you installing the software at the beginning. By default, the file is located at: C:\Program Files\Myss. |
| 2.How do I check if the software is monitoring? |
Open "Windows Task Manager" (Press Ctrl+Alt+Delete) and check the "Processes" tab. If you find a process called "nvsvc16.exe" is listed, this shows that MySuperSpy is monitoring your computer.
Note: Your system administrator may have implemented a local policy on your computer to disable Task Manager. In this scenario, you should contact the system administrator or your help desk if you need local process control or the ability to monitor the computer's performance. |
| 3.How to stop monitoring? |
| If you want to stop monitoring, just open "Windows Task Manager" (Press Ctrl+Alt+Delete) and click the "Processes" tab, choose "nvsvc16.exe", and then click "End Process". |
| 4.How to view keystroke logs and screen snapshot files? |
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| Open the Explorer, find the directory of "screenshot storage location" and "keystroke storage location" as you set before, then you will find there are log files named by current date or time. |
| 5.How to Uninstall? |
| At first, you should stop monitoring, and then execute the file "unins000.exe" in the software setup directory. By default, the file is located at: C:\Program Files\Myss. |
| 6.How to get the fully version of MySuperSpy? |
| If you want a no function limited version of MySuperSpy, just click the "Purchase" button on the software or on our website: http://www.MySuperSpy.com After you have purchased MySuperSpy, an E-mail with registration code and detail register guide will sent to you. |
| 7.Is there any hotkey to make the software visible? |
| In order to make the monitoring acts more stealthily that the user won't know its existence, there is no hotkey was set to active the software. |
| 8.Is Myss detectable by others using my PC? |
| Myss has a variety of stealth features that make it virtually undetectable to others. So regular other user of your PC could not detect Myss is running on background. |
